Privacy Policy
Wellcare Therapy is dedicated to delivering high-quality services and maintaining your trust. This Privacy Policy explains how we manage your personal information and outlines our ongoing commitment to protecting your privacy.
We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), which regulate how we collect, use, disclose, store, and safeguard your personal information.
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You can access a full copy of the Australian Privacy Principles on the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
1. Information We Collect
a. Personal Information: We may collect personal information such as your name, email address, phone number, and postal address when you voluntarily provide it to us through our website forms, registration processes, or when you communicate with us.
b. Health Information: As a healthcare provider, we may collect sensitive health information necessary for providing our services. This information is treated with the utmost confidentiality and is only collected with your explicit consent.
c. Website Usage Data: We may automatically collect certain information about your visit to our website, including your IP address, browser type, referring/exit pages, and operating system.
2. Use of Information
a. We use the personal information you provide to respond to your inquiries, process your requests, and deliver the services you have requested.
b. We may use your email address to send you relevant information, updates, and promotional materials. You can opt-out of these communications at any time.
c. We use website usage data to improve our website’s functionality, performance, and user experience.
3. Information Sharing and Disclosure
a. We do not sell, trade, or rent your personal information to third parties for marketing purposes.
b. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are bound by confidentiality agreements and are only permitted to use your information for the specified purposes.
c. We may disclose your information if required by law, court order, or government regulation, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or that of others.
4. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
As an individual, you have certain rights regarding your personal information under the Australian Privacy Principles (APPs). You may request access to your personal information, request corrections, or raise concerns about how we handle your information. Please contact us using the information provided below to exercise these rights.
6. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those websites before providing any personal information.
8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.
9. Contact Us
Business name: Wellcare Therapy Pty Ltd
Phone: +61 433 618 879
Email: reception.wellcare@outlook.com.au
ABN: 75 667 470 537
Provider Number: 4050171638
10. Effective date
This Privacy Policy is effective from July 2025.